Widerrufsrecht

Return and Refund Policy

Last updated: August 14, 2026

At sealino, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.

1. 30-Day Return Policy

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

  • The product must be unused and in the same condition in which you received it.

  • The product must be returned with its original packaging, where applicable.

  • You must provide your order number and proof of purchase.

  • The return request must be submitted within 30 days of delivery.

Products that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us through our customer support and provide:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

  • Photos or videos of the product if it arrived damaged or defective

After reviewing your request, we will provide you with instructions regarding the return process if your request is approved.

Please do not send a product back before receiving return instructions from us.

3. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide clear photographs or a video showing the issue and the condition of the packaging.

If the issue is confirmed, we may offer:

  • A replacement product;

  • A full refund; or

  • Another appropriate solution.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.

5. Shipping Costs

Unless the product is defective, damaged, incorrect, or we made an error with your order, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

For damaged, defective, or incorrect products, we will provide an appropriate solution after reviewing the case.

6. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before returning it.

Depending on availability, we may offer a replacement instead of a refund.

7. Non-Returnable Items

Certain items may not be eligible for return, including products that:

  • Have been used or damaged after delivery.

  • Are returned after the applicable return period.

  • Are missing essential parts or original packaging where applicable.

  • Cannot be resold for hygiene or safety reasons, where applicable.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it yet:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact your bank if necessary.

If you have completed these steps and still have not received your refund, please contact our customer support.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer support through the contact information provided on our website.

sealino

We are committed to providing our customers with a simple and fair return and refund experience.